{"id":15098,"date":"2025-02-15T07:12:04","date_gmt":"2025-02-15T07:12:04","guid":{"rendered":"https:\/\/kora.ua\/?page_id=15098"},"modified":"2026-05-30T05:10:38","modified_gmt":"2026-05-30T05:10:38","slug":"terms-general","status":"publish","type":"page","link":"https:\/\/kora.ua\/en\/legal-section\/terms-and-conditions\/terms-general\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"
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Terms and Conditions<\/h1>
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General Terms and Conditions<\/h2>
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GENERAL TERMS AND CONDITIONS<\/u><\/strong><\/p>

1. GENERAL PROVISIONS<\/p>

2. DEFINITIONS<\/p>

3. COMPLETE CONTRACT<\/p>

4. TRANSFER OF RIGHTS AND OBLIGATIONS<\/p>

5. PARTIAL ANNULMENT<\/p>

6. WAIVER<\/p>

7. DISCLAIMER<\/p>

8. INDEMNIFICATION<\/p>

9. EVENTS BEYOND OUR CONTROL (FORCE MAJEURE)<\/p>

10. LAW AND JURISDICTION<\/p>

11. WRITTEN COMMUNICATION AND NOTIFICATIONS<\/p>

12. COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS<\/p>

13. CUSTOMER SERVICE<\/p>

14. Version of the General Terms and Conditions<\/p>

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TERMS AND CONDITIONS OF ONLINE SALE<\/a><\/u><\/strong><\/p>

TERMS AND CONDITIONS OF USE OF WEBSITE<\/a><\/u><\/strong><\/p>

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1. GENERAL PROVISIONS<\/strong><\/h4>
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All your activities, interactions with and Orders on www.kora-knitwear.com<\/a><\/em><\/strong> Website are subject to the \u201cTerms and Conditions\u201d<\/p>

The following \u201cTerms and Conditions\u201d are valid between You and \u201cKORA\u201d, including KORA Llc. \u2013 a company subject to coordination and control by its general meetings of founders and heads of organization, acting under statute for the benefit of itself and other companies within the KORA Group, which was created and exists under the Law of Ukraine, registered in May 20,1999 with its registered office on Kutuzova 2A, 69071, Zaporozhye, Ukraine, date and number of entry in the Unified State Register of Legal Entities (Enterprises and Organizations of Ukraine) 1001037780026001302, September 23, 2021, identification number of the legal entity 22116246; and its official retail partners and representatives, official distributors and dealers acting for the benefit of themselves and other companies within the \u00abKORA\u00bb Group (henceforth: \u00abKORA\u00bb; may be referred to as \u201cus\u201d and \u201cwe\u201d). <\/p>

www.kora-knitwear.com<\/a><\/em><\/strong> official Website is owned and managed by KORA Llc.<\/p>

The contents of www.kora-knitwear.com<\/a><\/em><\/strong> official Website and all official social media accounts as well as the domain name and the registered trademark KORA are the exclusive property of KORA Llc.<\/p>

Online store www.kora-knitwear.com<\/a><\/em><\/strong> is managed by the individual entrepreneur Elena Igorevna Korostina, registered in Ukraine; date and number of the state registration record: July 28,2016, 20690000000036947; email address for correspondence and acceptance of any suggestions, requests and complaints: knitwear@kora.ua; phone number +38 067 208 77 42 (regular call charges apply); hereinafter the \u201cSeller\u201d which carries out online sales of KORA products outside Ukraine.<\/p>

Your use of the Website is subject to our \u201cTerms and Conditions of Use of the Website\u201d<\/a><\/u><\/strong> that you can consult in the \u201cLegal\u201d section.<\/p>

All Orders made through KORA online store are subject to our \u201cTerms and Conditions of online Sale\u201d<\/a><\/u><\/strong> that you can consult in the \u201cLegal\u201d section.<\/p>

\u201cKORA\u201d reserves the right to revise the \u201cTerms and Conditions\u201d<\/strong><\/a> at any time. The date of the latest update is found in the final section of the these \u201cGeneral Terms and Conditions\u201d as well in the head of this document. Each purchase is subject to the \u00abTerms and Conditions\u00bb in the version applicable at the date of Order Confirmation.<\/p>

Please inform yourself about the applying version of \u201cTerms and Conditions\u201d<\/strong><\/a>, our \u201cPrivacy Policy\u201d<\/strong><\/a> and \u201cCookies Policy\u201d<\/a><\/strong> before using the Website and placing your Order. Please note that the \u201cTerms and Conditions\u201d valid for your Order are always the \u201cTerms and Conditions\u201d that you have read and accepted when you start using the Website and before you have placed your Order and not a later version. You should keep a copy of these \u201cTerms and Conditions\u201d for future reference.<\/p>

If you do not agree with the \u201cTerms and Conditions\u201d, you must not use the Website and place Orders. If you have any queries regarding the \u201cTerms and Conditions\u201d, our \u201cPrivacy Policy\u201d or \u201cCookies Policy\u201d, you can contact our Customer Service or via our Contact Form<\/a><\/u><\/strong>.<\/p>

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2. DEFINITIONS<\/strong><\/h4>
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\u201cConsumer Protection Law\u201d<\/strong> means the Law of Ukraine on the Protection of Consumer Rights \u2116 1023-XII from 12.05.1991 (N 30, art.379) including changes made on 15.08.2022 N 2518-IX applying to Products shipped to Europe.<\/p>

\u201cContract\u201d<\/strong> means the public contract (offer) between You and KORA for the remote retail sale and purchase of Products using official channels for remote communication (the Internet) through the KORA Online store, comprising your Order, our Order Confirmation e-mail, these \u201cGeneral Terms and Conditions\u201d as well as \u201cTerms and Conditions of Online Sale\u201d. The conclusion of the Contract is carried out electronically under the conditions specified by the Seller.<\/p>

\u201cContent\u201d<\/strong> means all materials that appear as part of the Website and other official social media accounts.<\/p>

\u201cCountries outside Ukraine\u201d<\/strong> means European countries, Israel, United States of America, Great Britain and all other countries outside Ukraine except Russia and Belorussia.<\/p>

\u201cCustomer\u201d<\/strong> means any physical natural person making purchases for purposes unrelated to their business, commercial, artisanal or professional activity, who completely accepted all \u201cTerms and Conditions\u201d without exception.<\/p>

\u201cDelivery Receipt\u201d<\/strong> means the document of the established form you sign when receiving the parcel from the courier confirming the completed delivery.<\/p>

\u201cIntellectual Property Rights\u201d<\/strong> means patents of any type, database rights, copyright, design rights, trademarks and other similar rights together with the right to apply for protection for any such rights, notwithstanding whether they have been registered or not and including any pending registration.<\/p>

\u201cGift\u201d<\/strong> means any Product that is purchased through the Website for delivery to a different recipient.<\/p>

\u201cKORA\u201d<\/strong> (may be referred to as \u201cus\u201d, \u201cwe\u201d or \u201cour\u201d), means a KORA Llc., and all its official retail entrepreneur partners, representatives, official authorized distributors and all other companies within the KORA Group acting for the benefit of themselves and KORA Llc.<\/p>

\u201cKORA Llc.\u201d<\/strong>– the owner of the official Website and all Intellectual Property Rights, including but not limited to the registered \u201cKORA\u201d trademark and the domain name, \u2013 a company subject to coordination and control by its general meetings of founders and heads of organization, acting under statute for the benefit of itself and other companies within the KORA Group, which was created and exists under the Law of Ukraine, registered 05\/20\/1999 with its registered office on Kutuzova 2A, 69071, Zaporozhye, Ukraine; registered in Unified State Register of Legal Entities (Enterprises and Organizations of Ukraine) No. 1001037780026001302 on September 23, 2021, identification number of the legal entity 22116246.<\/p>

\u201cThe Seller\u201d<\/strong> \u2013 KORA Group, a KORA Llc.\u2019 official retail sole entrepreneur partner KOROSTINA OLENA, acting under the trading name KORA, 04211, av. Heroiv Stalinhrada 10\u0410\/8\/34 Kyiv, Ukraine; registered in Unified State Register of Legal Entities (Enterprises and Organizations of Ukraine) 20690000000036947 on July 28, 2016, identification number of the legal entity 3123218086; e-mail address: lena.korostina@kora.ua, tel +38.06.72087742, for the KORA products that are shipped to the Countries outside Ukraine.<\/p>

\u201cStore\u201d<\/strong> means any KORA official store listed as available on our Website, including online shopping facility.<\/p>

\u201cOrder\u201d<\/strong> means an order for KORA Products made through KORA Online store, incliding online Orders placed on KORA\u2019s Website www.kora-knitwear.com<\/a><\/em><\/strong>, and Orders placed by e-mail, phone, by chat with KORA\u2019s Customer service team, as well for orders made through official Instagram (kora.knitwear<\/a>)<\/u><\/strong> and Facebook (KORA_international<\/a>)<\/u><\/strong> accounts that are shipped to the Countries outside Ukraine\/within Ukraine<\/p>

\u201cOrder Processing Receipt\u201d<\/strong> means the e-mail KORA will send to you at the time your Order is received by KORA and\/or you card is debited for the total value of the Order Summary.<\/p>

\u201cOrder Summary\u201d<\/strong> means \u201cThank you page\u201d on the Website to which you will be redirected at the end of your order, when you finalize all your Order procedures.<\/p>

\u201cOrder Confirmation\u201d<\/strong>, means the separate e-mail KORA will send to you at the time when all products in your Order are available and your Order is already prepared for shipping.<\/p>

\u201cOrder Completed\u201d<\/strong> means the e-mail KORA will send to you after shipping of your Order with shipping confirmation and estimated delivery dates. That means shipment of all or part of the ordered Products.<\/p>

\u201cPersonal Account\u201d <\/strong>personal area to access dedicated areas and content on www.kora-knitwear.com<\/em><\/strong><\/a> Website.<\/p>

\u201cProducts\u201d<\/strong> means products that we sell on the Website and in KORA Online store from time to time.<\/p>

\u201cTerms and Conditions\u201d<\/strong> means these \u201cGeneral Terms and Conditions\u201d<\/a> <\/u><\/strong>together with \u201cTerms and Conditions of Online Sale\u201d<\/a><\/u><\/strong>, \u201cTerms of Use of the Website\u201d<\/a><\/u><\/strong> and all the documents to which it refers including but not limited to \u201cLegal Notes\u201d<\/a>, \u201cPrivacy Policy”<\/a> and “Cookies Policy\u201d<\/a><\/u><\/strong> .<\/p>

\u201cTerms and Conditions of Sale\u201d<\/strong> means terms and conditions of remote sale through the Website and other official channels for distance selling process which are an integral part of the Contract.<\/p>

\u201cUser\u201d<\/strong> means any physical person using, accessing, visiting and interaction with http:\/\/www.kora-knitwear.com<\/a><\/u><\/em><\/strong> Website.<\/p>

\u201cYou\u201d<\/strong> means our valued Customers and Users<\/p>

\u201cWebsite\u201d<\/strong> means the website of the KORA Group, to which \u201cThe Seller\u201d belongs, that is located on at http:\/\/www.kora-knitwear.com<\/a> <\/em><\/strong>.<\/p>

All capitalized terms specified above are used exclusively in the agreed meaning, regardless of the use of these terms in the singular or plural, or in other grammatical forms, cases and\/or constructions.<\/p>

All other terms not separately defined are perceived and interpreted in their literal grammatical meaning based on the provisions of the current legislation of Ukraine, business customs, as well as the purpose and subject of this Agreement.<\/p>

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3. COMPLETE CONTRACT<\/strong><\/h3>
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These \u201cTerms and Conditions\u201d is a public offer of the Seller, addressed to an indefinite number of persons and containing all essential conditions for concluding an electronic Agreement for the sale and purchase of Products on the conditions specified below.<\/p>

The \u201cTerms and Conditions\u201d and the all documents and terms they include and refer to:<\/p>