{"id":29272,"date":"2024-09-17T16:18:31","date_gmt":"2024-09-17T16:18:31","guid":{"rendered":"https:\/\/kora.ua\/customers\/faq\/"},"modified":"2026-05-28T21:47:25","modified_gmt":"2026-05-28T21:47:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/kora.ua\/en\/customers\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"full-img-info \" >\n\t<div class=\"container\">\n\t\t<div class=\"section full-img-info__bg\" style=\"background-image:url(https:\/\/kora.ua\/wp-content\/uploads\/2025\/02\/care-bg-1920x645.png);\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"section full-img-info__info\">\n\t\t\t<p class=\"section full-img-info__title medium-title\">FAQ<\/p>\t\t<\/div>\n\t<\/div>\n<\/section><section class=\"faq-custom-block\"><div class=\"container\"><div class=\"faq-wrap\"><div class=\"left-col\"><div class=\"sticky\"><ul class=\"faq-categories\"><li><a href=\"\" data-section=\"faq-cat0\">1. GENERAL QUESTIONS<\/a><\/li><li><a href=\"\" data-section=\"faq-cat1\">2. PURCHASING PRODUCTS <\/a><\/li><li><a href=\"\" data-section=\"faq-cat2\">3. PAYMENTS<\/a><\/li><li><a href=\"\" data-section=\"faq-cat3\">4. DELIVERY &#038; SHIPPING<\/a><\/li><li><a href=\"\" data-section=\"faq-cat4\">5. RETURNS &#038; EXCHANGE<\/a><\/li><li><a href=\"\" data-section=\"faq-cat5\">6. TAXES &#038; DUTIES<\/a><\/li><\/ul><p>We are always happy to help you! If you have any questions or doubts, contact our customer support service and we will answer as soon as possible:<br\/><br\/>\u2022 Email address: <a href=\"http:\/\/&#x435;-shop@kora.ua\">\u0435-shop@kora.ua<\/a><br\/>\u2022 Phone: +38 068 597 20 90.<br\/>\u2022 WhatsApp\/Telegram\/Viber: +38 068 597 20 90.<br\/>\u2022 <a href=\"https:\/\/www.instagram.com\/_kora_ua?igsh=OWdvZGV4ajdvb2Mw\">Instagram Direct<\/a> @_kora_ua<br\/>\u2022 <a href=\"https:\/\/facebook.com\/korainternetshop\">Facebook messages<\/a> (Knitting factory &#8220;Kora&#8221;)<br\/><br\/>Working hours of the customer support service:<br\/>from Monday to Saturday from 10:00 to 20:00 Ukrainian time, excluding holidays.<br\/>Outside these hours, as well as on holidays, our team is also available, but may respond with slight delays depending on the time of the call.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><p>Write to us and we will contact you soon<\/p><p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f13197-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"13197\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/29272#wpcf7-f13197-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"13197\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f13197-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"contact-form\">\n\t<div class=\"form-row\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" id=\"phone\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone number\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your email\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"message\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your message\" name=\"your-message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/p><\/div><\/div><div class=\"right-col\"><div class=\"faq-section\" id=\"faq-cat0\"><p>1. GENERAL QUESTIONS<\/p><div class=\"faq-item\"><div class=\"faq-question\"><span>What to do if I forgot my password?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">Don&#8217;t worry. Click on the &#8220;Reset Password&#8221; button on the login page to your Personal Account. The next step is to enter your email address. Just follow the instructions that will be sent to your email. <\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>I am unable to access my Personal Account.<\/span><button>+<\/button><\/div><div class=\"faq-answer\">Check that the data you entered is the same as the data you used at the time of registration. If your account is blocked, please contact Customer Service to request its activation.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>How does the Wish list work?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">You can save any Product on the Website in your Wish list, making it easy to find later. Simply click the heart icon in the categories or product pages. You can see your Wish list any time by clicking the Account icon.<br \/>\nYou can use the Wish list even if you are not registered and logged in on the Website. In this case, if you close the browser, you will lose your selected items. We suggest to login or create an account.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Where can i leave a review?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">We try our best to make it a pleasure for you to interact with us. If something went wrong and you don&#8217;t know how to solve the problem, or there are inconveniences with one of our employees or with our work in general, write to us on Instagram (kora.knitwear) or e-mail knitwear@kora.ua , or by phone (WhatsApp\/Telegram) at: +36 305 62 57 06.<br \/>\nYpu can also use &#8220;Share your impressions&#8221; page in &#8220;For Customers&#8221; section.<br \/>\nOur employees will try to resolve the situation as soon as possible.<br \/>\n<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>How do I contact Customer Service?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">If you have any questions or concerns, please feel free to contact our Customer Service and we will respond as quickly as possible. For orders shipped outside Ukraine:<br \/>\n\u2022\te-mail knitwear@kora.ua,<br \/>\n\u2022\tphone\/ Viber\/WhatsApp\/Telegram +36 305 62 57 06,<br \/>\n\u2022\tofficial Instagram account (kora.knitwear),<br \/>\n\u2022\tofficial Facebook account (KORA_international).<br \/>\nCustomer Service hours: between 10:00 and 18:00 CET from Monday to Friday by Ukrainian time, excluding holidays. Outside these hours, as well as on holidays, our team is also available, but may respond with slight delays depending on the time of the request.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Where are the KORA products made?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">All &#8220;KORA&#8221; items are made in Ukraine, in the city of Zaporizhia, at the &#8220;KORA&#8221; knitwear factory since 1988.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Do you accomplish individual Orders?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">The Knitting Factory and Trade Mark &#8220;KORA&#8221; do not accept individual retail orders.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Are individual alterations possible?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">This service is not available. If the size \/ cut does not suit you, you can make the return \/ exchange or tailor the Product to your own parameters using other tailor services at your own discretion.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Is my personal data secure?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">We guarantee the complete security of your personal data. <br \/>\nIf you have questions, please read our Privacy Policy.<\/div><\/div><\/div><div class=\"faq-section\" id=\"faq-cat1\"><p>2. PURCHASING PRODUCTS <\/p><div class=\"faq-item\"><div class=\"faq-question\"><span>How do I buy a product?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">Please note that the range and availability of Products, as well as prices and services, may vary according to the selected country for delivery.<br \/>\nFrom the product page, choose the color and size you need. Then add the item to your \u0421art or use \u201cbuy in 1 click\u201d button.<br \/>\nIf you place Order using \u201cbuy in 1 click\u201d button, we will send you information about your Order on the e-mail. Then our manager will contact you shortly to confirm and set all order, payment and shipping details. After all the details of your order are set, you will be able to pay your order in your \u00abPersonal account\u00bb on our Website.<br \/>\nIf you place Order through the Cart, go to the Cart and proceed to the Checkout. You can login, if already registered, or create a new account. Otherwise, continue with your purchase as a guest. Specify all the necessary contact details for delivery, select a payment method, accept the Terms and Conditions, Privacy Policy and Cookie Policy, check the Order details and click &#8220;Place Order&#8221; button. <br \/>\nIf some products turned out to be out of stock, we will promptly contact the Customer by email or messenger to verify their interest in the fulfilment of a partial Order or whether they intend to cancel the Order. If you have already payed the Order we will refund the amount of your Order or a part of it, which was cancelled.<br \/>\nOnce all details of your Order are set and all Products of your Order are in stock you will receive Order Confirmation e-mail.<br \/>\n After shipping of your Order you will receive Order Completed e-mail with shipping information, estimated delivery dates and a link to track your delivery.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Do I need to register to place an order?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">Registration is not required to place an Order. You can proceed with the Order as a guest. <br \/>\nIt is only necessary so that you can see the status of your Order, the history of your Orders, view the contents of your Cart, create and manage a Wish List, request returns and exchanges, and to save your personal delivery data for easier future Orders.<br \/>\nYou will receive information about the status of your Order regardless of registration.<br \/>\nYou will also be able to pay for your Order in your Personal Account, after confirming all the details with the manager, if you initially selected a Pre-Order. <br \/>\nAttention! An incorrectly specified phone number, inaccurate or incomplete address may lead to a delay in processing of your Order! Please carefully check your personal data when registering and placing the Order.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>How do I find a product?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">Every product on our site has its own product page with information about colors, sizes, and other materials in which the item is offered. You can find a product page in several ways:<br \/>\n\u2022\tSearch. Enter the product name or number in the search box.<br \/>\n\u2022\tBrowsing. As you look through the product categories of our online Store, you will discover product pages for all our items.<br \/>\n\u2022\tUsing filters in the general catalog of the online Store. You can select the necessary category, season, color, size and desired composition of the product.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>How do I know which size to choose?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">You can use our size chart, which is located on each Product page under the available sizes.<br \/>\nFor your convenience, each Product page also includes \u201cProduct Measurements\u201d in the \u201cProduct Details\u201d section, which shows the Product parameters according to size.<br \/>\nIf you still doubt the correctness of your choice, you can use the contact form \u201cDo you have any questions about the Product? Write to us\u201d on the Product page, or contact our Online Store manager at knitwear@kora.ua or by phone\/ Viber\/WhatsApp\/Telegram +36 305 62 57 06 any time between 10:00 and 18:00 CET from Monday to Friday. <br \/>\nWe will provide you with detailed information and help you make the right choice.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>How can I track the status of my order?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">If you are registered, you will see the status of your Order in your Personal Account in \u201cOrders\u201d section. You also will receive e-mail notifications about your Order status.<br \/>\nStatuses of your Orders:<br \/>\nOn Hold \u2013 your Order has been created and we receive it,<br \/>\nProcessing \u2013 we have received your Order and payment,<br \/>\nPending payment \u2013 we are waiting for your Order to be paid,<br \/>\nConfirmed \u2013 we have sent you an \u201cOrder Confirmation\u201d,<br \/>\nShipped\u2013 your Order has been shipped,<br \/>\nCancelled \u2013 your Order has been canceled,<br \/>\nReturned \u2013 your Order has been returned and we have issued a refund,<br \/>\nFailed \u2013 some error occurred, contact our manager.<br \/>\nRemember that the Customer Service is at your disposal to provide you the help you need.<br \/>\n<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>How do I know if a product is in stock?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">Items in our online Store usually are in stock. Even if an item is in stock, however, please be aware that another customer could buy an item you want before you complete the Order \u2013 even if the item is on your Cart.<br \/>\nIf some products turned out to be out of stock, we will promptly contact the Customer by email or messenger to verify their interest in the fulfilment of a partial Order or whether they intend to cancel the Order. If you have already payed the Order we will refund the amount of your Order or a part of it, which was cancelled.<br \/>\nPlease note that the range and availability of Products, as well as prices and services, may vary according to the selected country for delivery.<br \/>\n<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>How can I request information on a product that is no longer available?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">You can contact our Customer Service for more information on the availability.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Can I order by phone?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">Of course.<br \/>\nFor orders to be delivered outside Ukraine, please call our Customer Service team any time between 10:00 and 18:00 CET from Monday to Friday.<br \/>\nCall +36 305 62 57 06 (WhatsApp\/Telegram).<br \/>\nIf you place an Order by telephone, you will have to register on the Website during the call and provide us with an e-mail address.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>How do I know you have received my order?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">You will receive Order Processing Receipt to confirm we have received your Order and Payment, and we are processing it. You also will receive e-mail with electronic invoice if you have made online payment. Once your order has been confirmed and all Products are in stock, we will send you Order Confirmation e-mail and Once your Order has been shipped, we will send you another e-mail with tracking details as described in the applicable Terms and Conditions.<br \/>\nIf within 24 hours you have not received any communication, please write to our Customer Service. <\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Can I reserve the Products?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">The Products on the Cart are not reserved. The Products are reserved only after the Online Store manager confirms the Order and you have received an Order Confirmation e-mail.<br \/>\nTo find out if the Products are available for online ordering &#8211; contact the Customer Service.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Am I able to purchase a product online and have it sent as a gift?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">Yes, you can send any item as a gift. You can add a personal message by adding a comment in the &#8220;Order Notes&#8221; column during checkout. <br \/>\nPlease review the Privacy Policy and third party data processing policies first.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Can I add items to an order I have already placed?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">If your Order has not been shipped, you can make changes to it. <br \/>\nBeforehand, it is better to contact the manager of the Online store for a more prompt response by phone WhatsApp\/Telegram +36 305 62 57 06.<br \/>\nIf your item has been shipped, you should place a new Order.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>How can I cancel\/change an order?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">Call the Online Store manager by phone WhatsApp\/Telegram +36 305 62 57 06  as soon as you need to cancel\/change your Order. If the Order has not yet been shipped, it will be canceled\/modified. If the Product has already been shipped, then you will have to return it upon receipt.<br \/>\nYou can also cancel your &#8220;Pre-order&#8221; in your Personal Account.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Can I reserve the Products?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">The Products on the Cart are not reserved. The Products are reserved only after the Online Store manager confirms the Order and you have received an Order Confirmation e-mail.<br \/>\nTo find out if the Products are available for online ordering &#8211; contact the Customer Service.<\/div><\/div><\/div><div class=\"faq-section\" id=\"faq-cat2\"><p>3. PAYMENTS<\/p><div class=\"faq-item\"><div class=\"faq-question\"><span>Which forms of payment do you accept?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">We accept Visa, MasterCard<br \/>\nYou can make Payment by credit card or with E-wallet: Apple Pay e Google Pay<br \/>\nThe billing address must match the address registered with the payment method you want to use.<br \/>\n<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Are my credit card details SECURE on your site?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">The online payment service on the Website is provided by the payment system &#8220;WayforPay&#8221;, which provides guaranteed payment security in accordance with international standards and Rules of international payment systems Visa, MasterCard.<br \/>\n&#8220;WayforPay&#8221; has PCI DSS Level 1 and PSD2 certification. The system uses Smart 3D Secure, Visa Secure and Mastercard SecureCode technologies, complies with GDPR and supports the HTTPS protocol, has its own multi-level anti-fraud system for monitoring and protecting transactions against fraud.<br \/>\nCredit card data entry and authorization of payments for the Order are carried out on a separate secure page of the payment platform. The &#8220;Seller&#8221; does not directly process credit\/debit card data or other financial information of the Customer.<br \/>\nThe payment system protects credit\/debit card data by encrypting confidential information to ensure that such information is transmitted securely between the Customer and the Website, on the one hand, and between this Website and the payment processor, on the other hand.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Why was my credit card or other means of payment rejected at the time of purchase?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">If you receive a notification advising that the payment method has been declined, please check that:<br \/>\n\u2022 the details of the card or payment information have been entered correctly;<br \/>\n\u2022 the security code is correct;<br \/>\n\u2022 you did not exceed limits for online payments;<br \/>\n\u2022 the credit card has not expired.<br \/>\nIn the event that all of the above information is correct, contact your bank or the payment service provider.<br \/>\nOr contact our Online Store manager by phone WhatsApp\/Telegram +36 305 62 57 06<br \/>\nOur managers are always happy to help you!<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>When will the charge be debited from my account?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">The full amount due will be charged on the selected method of payment at the time you place your Order in case of Online Payment,<br \/>\nIf you choose Pre-order, option you will be able to pay your order in your Personal Account area after all details of your order are set and you receive an Order Confirmation e-mail.<br \/>\nWe will not ship Products until your payment is authorized.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Are additional fees required beyond the amount confirmed at checkout?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">According to the local legislation, you will be kindly requested to pay the Customs Duties once your shipment arrives at the customs.<br \/>\nWe are happy to inform you that Total cost of Products in your Order (Subtotal) will be reduced by the amount of VAT tax, which you will have to pay to the currier upon the receipt of your Order.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>In which currencies can I pay?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">Payment will be made in the currency shown at the checkout in our Online Store.<\/div><\/div><\/div><div class=\"faq-section\" id=\"faq-cat3\"><p>4. DELIVERY &#038; SHIPPING<\/p><div class=\"faq-item\"><div class=\"faq-question\"><span>When will I receive my order?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">We only ship your order once all the payment and delivery details have been approved.<br \/>\nWe usually conduct shipping within two business days after Order Confirmation if we have receive your Payment.<br \/>\nDelivery times begin on the shipment date and vary depending on the selected shipping service and country of delivery.<br \/>\nAfter shipping of your Order, you will receive Order Completed e-mail with estimated delivery dates, shipping information and a link to track your delivery.<br \/>\nPlease note, any delivery date or time specified by us is a best estimate only. \u201cThe Seller\u201d shall not be held responsible for any loss or damage suffered by you resulting from any delays in delivery.<br \/>\n<br \/>\nWithin the E.U. your order should arrive within three to five business days.<br \/>\nWithin the U.S. your order should arrive within fifteen to twenty business days.<br \/>\n<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>How much is the delivery cost?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">All charges for delivery depend on the region of delivery will appear automatically directly on your checkout page after you have selected your shipping address.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Which countries can you deliver to?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">Europe:<br \/>\nAustria<br \/>\nBelgium<br \/>\nBulgaria<br \/>\nCroatia<br \/>\nCyprus<br \/>\nCzechia<br \/>\nDenmark<br \/>\nEstonia<br \/>\nFinland<br \/>\nFrance<br \/>\nGermany<br \/>\nGreece<br \/>\nHungary<br \/>\nIreland<br \/>\nItaly<br \/>\nLatvia<br \/>\nLithuania<br \/>\nLuxembourg<br \/>\nMalta<br \/>\nPoland<br \/>\nPortugal<br \/>\nMonaco<br \/>\nRomania<br \/>\nSlovakia<br \/>\nSlovenia<br \/>\nSpain<br \/>\nSweden<br \/>\nSwitzerland<br \/>\nNetherlands<br \/>\nUnited Kingdom<br \/>\nNorth America:<br \/>\nUnited States<br \/>\n<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Can I change the delivery address once my order has been sent?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">Unfortunately not, so please make sure you provide a suitable delivery address.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span> Do you provide same day shipping service? <\/span><button>+<\/button><\/div><div class=\"faq-answer\">We usually conduct shipping within two business days after Order Confirmation if we have receive your Payment. Orders placed on weekends or after 12.00AM EST on weekdays will be shipped on the next business day.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Can I track the delivery of my order?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">Once your order has been shipped, we will send you e-mail confirming the shipping details, with a tracking number. You can always view and track the status of your shipment by entering the tracking number provided in your Order Completed e-mail directly into the tracking number field on the website of the courier.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Is a signature required at delivery?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">Yes. Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery<\/div><\/div><\/div><div class=\"faq-section\" id=\"faq-cat4\"><p>5. RETURNS &#038; EXCHANGE<\/p><div class=\"faq-item\"><div class=\"faq-question\"><span>How do I Return or Exchange an item?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">Please refer to our Terms and Conditions for Online Sale and\/or Terms and Conditions of Returns &#038; Exchange in the \u201cCustomers\u201d section.<br \/>\nThe above policy applies only to products purchased on our Website (www.kora-knitwear.com). We cannot accept returns or exchanges for Products purchased on other websites, or Products from countries where we do not ship merchandise directly. You can read our complete return and exchange policy in our Terms and Conditions for Online Sale. <br \/>\nProducts are subject to exchange only if the size or color you need is available. In case of exchange, the delivery of the new Products is carried out after the \u201cSeller\u201d receives the previous goods.<br \/>\nYou may return or exchange (for color or size) any item you have purchased through the KORA Website within fourteen (14) days after the Products are received by first notifying the Online Store manager and\/or filling out the &#8220;Online Return Form&#8221; in your Personal Account.<br \/>\nThe return\/exchange of Orders is carried out by the &#8220;Seller&#8221; based on the Customer&#8217;s application.<br \/>\nThe &#8220;Seller&#8221; may refuse to accept any further Orders from the Customer after multiple returns of previous purchases by the same Customer.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>What are the conditions of Return or Exchange?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">After receiving your order, please contact us to arrange a return\/exchange.<br \/>\nThe original purchaser can arrange an exchange or return of any item bought through our Website, if the Product did not suit you for any reason, in three simple steps, which are described in the applicable Terms and Conditions for Online Sale and summarized as follows:<br \/>\n1. Login to your Personal Account at www.kora-knitwear.com and fill in \u201cOnline return form\u201d.<br \/>\n2. Place all items for return or exchange in the box. Each item must be in original, new and unused condition, with all its original tags and labels still attached.<br \/>\n3. Send your return\/exchange items to the address:<br \/>\nAddress<br \/>\nSzalag utca 30, A7,<br \/>\nBudapest, 1011<br \/>\nHungary<br \/>\nMykhaylova Kateryna<br \/>\nE-mail: mykhaylova.kateryna@gmail.com<br \/>\nPhone: +36308857252<br \/>\n<br \/>\nCourier services for the return &#038; exchange of Products purchased in the Online Store are paid at the expense of the Customer, in accordance with courier tariffs, excluding cases of return arising through our fault (defects, incorrect size\/ model etc.)<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Can I return the Product with a different courier from the one who made the delivery?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">Yes, you can use a different courier from the one indicated by the Seller. In this case, the Customer assumes full responsibility for any damage or loss of the Products during the return shipment.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>How many days do I have to return a Product?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">A purchase may be returned within 14 days of receiving your Order. For more information see the Terms and Conditions of Returns &#038; Exchange.<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>Can I return a Product received as a gift?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">The person who placed the Order can return a Product received as a gift within 14 days of receiving the Order. For more information Terms and Conditions of Returns &#038; Exchange in the \u201cCustomers\u201d section.<br \/>\nFor questions regarding our process, please contact our Customer Service team: <br \/>\n\u2022\te-mail knitwear@kora.ua,<br \/>\n\u2022\tphone\/ Viber\/WhatsApp\/Telegram +36 305 62 57 06,<br \/>\n\u2022\tofficial Instagram account (kora.knitwear),<br \/>\n\u2022\tofficial Facebook account (KORA_international).<br \/>\n<br \/>\nCustomer Service hours: between 10:00 and 18:00 CET from Monday to Friday by Ukrainian time, excluding holidays. <br \/>\n<\/div><\/div><div class=\"faq-item\"><div class=\"faq-question\"><span>How long does it take to obtain a refund in the event of a return?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">Once we receive your returned Product, we will examine it within 1-2 days and, if the Products are returned in compliance with all requirements, we will accept the request for return and we will proceed to issue the refund for the total amount paid to the credit card or bank account used for the original purchase within 5 days. The time required for the refund will depend on the payment method used when ordering. Generally, the procedure is completed within 14 days from receipt of the returned item. Possible delays in the refund appearing in your account may depend on the payment method used.<\/div><\/div><\/div><div class=\"faq-section\" id=\"faq-cat5\"><p>6. TAXES &#038; DUTIES<\/p><div class=\"faq-item\"><div class=\"faq-question\"><span>What duties and taxes will I have to pay?<\/span><button>+<\/button><\/div><div class=\"faq-answer\">All Prices for Products on our Website are already inclusive of VAT by default.<br \/>\nIf your Order is delivered outside of Ukraine, it may be subject to custom duties and local VAT tax. At the checkout, Total cost of Products in your Order (Subtotal) will be reduced by the amount of VAT tax, which you will have to pay to the currier upon the receipt of your Order.    <br \/>\nYou can review the amounts of duties and VAT taxes in your country by the following link.<br \/>\nThere may be also customs duties to pay directly to the courier at the time of delivery. <\/div><\/div><\/div><\/div><\/div><\/div><\/section><p><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":5394,"menu_order":123,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-29272","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ | Ukrainian knitting factory \u00ab\u041a\u041eR\u0410\u00bb<\/title>\n<meta name=\"description\" content=\"GENERAL QUESTIONSWhat to do if I forgot my password?Don&#039;t worry. 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