Don’t worry. Click on the “Reset Password” button on the login page to your Personal Account. The next step is to enter your email address. Just follow the instructions that will be sent to your email.

Check that the data you entered is the same as the data you used at the time of registration. If your account is blocked, please contact Customer Service to request its activation.

You can save any Product on the Website in your Wish list, making it easy to find later. Simply click the heart icon in the categories or product pages. You can see your Wish list any time by clicking the Account icon.
You can use the Wish list even if you are not registered and logged in on the Website. In this case, if you close the browser, you will lose your selected items. We suggest to login or create an account.

We try our best to make it a pleasure for you to interact with us. If something went wrong and you don’t know how to solve the problem, or there are inconveniences with one of our employees or with our work in general, write to us on Instagram (kora.knitwear) or e-mail knitwear@kora.ua , or by phone (WhatsApp/Telegram) at: +36 305 62 57 06.
Ypu can also use “Share your impressions” page in “For Customers” section.
Our employees will try to resolve the situation as soon as possible.

If you have any questions or concerns, please feel free to contact our Customer Service and we will respond as quickly as possible. For orders shipped outside Ukraine:
• e-mail knitwear@kora.ua,
• phone/ Viber/WhatsApp/Telegram +36 305 62 57 06,
• official Instagram account (kora.knitwear),
• official Facebook account (KORA_international).
Customer Service hours: between 10:00 and 18:00 CET from Monday to Friday by Ukrainian time, excluding holidays. Outside these hours, as well as on holidays, our team is also available, but may respond with slight delays depending on the time of the request.

All “KORA” items are made in Ukraine, in the city of Zaporizhia, at the “KORA” knitwear factory since 1988.

The Knitting Factory and Trade Mark “KORA” do not accept individual retail orders.

This service is not available. If the size / cut does not suit you, you can make the return / exchange or tailor the Product to your own parameters using other tailor services at your own discretion.

We guarantee the complete security of your personal data.
If you have questions, please read our Privacy Policy.

Please note that the range and availability of Products, as well as prices and services, may vary according to the selected country for delivery.
From the product page, choose the color and size you need. Then add the item to your Сart or use “buy in 1 click” button.
If you place Order using “buy in 1 click” button, we will send you information about your Order on the e-mail. Then our manager will contact you shortly to confirm and set all order, payment and shipping details. After all the details of your order are set, you will be able to pay your order in your «Personal account» on our Website.
If you place Order through the Cart, go to the Cart and proceed to the Checkout. You can login, if already registered, or create a new account. Otherwise, continue with your purchase as a guest. Specify all the necessary contact details for delivery, select a payment method, accept the Terms and Conditions, Privacy Policy and Cookie Policy, check the Order details and click “Place Order” button.
If some products turned out to be out of stock, we will promptly contact the Customer by email or messenger to verify their interest in the fulfilment of a partial Order or whether they intend to cancel the Order. If you have already payed the Order we will refund the amount of your Order or a part of it, which was cancelled.
Once all details of your Order are set and all Products of your Order are in stock you will receive Order Confirmation e-mail.
After shipping of your Order you will receive Order Completed e-mail with shipping information, estimated delivery dates and a link to track your delivery.

Registration is not required to place an Order. You can proceed with the Order as a guest.
It is only necessary so that you can see the status of your Order, the history of your Orders, view the contents of your Cart, create and manage a Wish List, request returns and exchanges, and to save your personal delivery data for easier future Orders.
You will receive information about the status of your Order regardless of registration.
You will also be able to pay for your Order in your Personal Account, after confirming all the details with the manager, if you initially selected a Pre-Order.
Attention! An incorrectly specified phone number, inaccurate or incomplete address may lead to a delay in processing of your Order! Please carefully check your personal data when registering and placing the Order.

Every product on our site has its own product page with information about colors, sizes, and other materials in which the item is offered. You can find a product page in several ways:
• Search. Enter the product name or number in the search box.
• Browsing. As you look through the product categories of our online Store, you will discover product pages for all our items.
• Using filters in the general catalog of the online Store. You can select the necessary category, season, color, size and desired composition of the product.

You can use our size chart, which is located on each Product page under the available sizes.
For your convenience, each Product page also includes “Product Measurements” in the “Product Details” section, which shows the Product parameters according to size.
If you still doubt the correctness of your choice, you can use the contact form “Do you have any questions about the Product? Write to us” on the Product page, or contact our Online Store manager at knitwear@kora.ua or by phone/ Viber/WhatsApp/Telegram +36 305 62 57 06 any time between 10:00 and 18:00 CET from Monday to Friday.
We will provide you with detailed information and help you make the right choice.

If you are registered, you will see the status of your Order in your Personal Account in “Orders” section. You also will receive e-mail notifications about your Order status.
Statuses of your Orders:
On Hold – your Order has been created and we receive it,
Processing – we have received your Order and payment,
Pending payment – we are waiting for your Order to be paid,
Confirmed – we have sent you an “Order Confirmation”,
Shipped– your Order has been shipped,
Cancelled – your Order has been canceled,
Returned – your Order has been returned and we have issued a refund,
Failed – some error occurred, contact our manager.
Remember that the Customer Service is at your disposal to provide you the help you need.

Items in our online Store usually are in stock. Even if an item is in stock, however, please be aware that another customer could buy an item you want before you complete the Order – even if the item is on your Cart.
If some products turned out to be out of stock, we will promptly contact the Customer by email or messenger to verify their interest in the fulfilment of a partial Order or whether they intend to cancel the Order. If you have already payed the Order we will refund the amount of your Order or a part of it, which was cancelled.
Please note that the range and availability of Products, as well as prices and services, may vary according to the selected country for delivery.

You can contact our Customer Service for more information on the availability.

Of course.
For orders to be delivered outside Ukraine, please call our Customer Service team any time between 10:00 and 18:00 CET from Monday to Friday.
Call +36 305 62 57 06 (WhatsApp/Telegram).
If you place an Order by telephone, you will have to register on the Website during the call and provide us with an e-mail address.

You will receive Order Processing Receipt to confirm we have received your Order and Payment, and we are processing it. You also will receive e-mail with electronic invoice if you have made online payment. Once your order has been confirmed and all Products are in stock, we will send you Order Confirmation e-mail and Once your Order has been shipped, we will send you another e-mail with tracking details as described in the applicable Terms and Conditions.
If within 24 hours you have not received any communication, please write to our Customer Service.

The Products on the Cart are not reserved. The Products are reserved only after the Online Store manager confirms the Order and you have received an Order Confirmation e-mail.
To find out if the Products are available for online ordering – contact the Customer Service.

Yes, you can send any item as a gift. You can add a personal message by adding a comment in the “Order Notes” column during checkout.
Please review the Privacy Policy and third party data processing policies first.

If your Order has not been shipped, you can make changes to it.
Beforehand, it is better to contact the manager of the Online store for a more prompt response by phone WhatsApp/Telegram +36 305 62 57 06.
If your item has been shipped, you should place a new Order.

Call the Online Store manager by phone WhatsApp/Telegram +36 305 62 57 06 as soon as you need to cancel/change your Order. If the Order has not yet been shipped, it will be canceled/modified. If the Product has already been shipped, then you will have to return it upon receipt.
You can also cancel your “Pre-order” in your Personal Account.

The Products on the Cart are not reserved. The Products are reserved only after the Online Store manager confirms the Order and you have received an Order Confirmation e-mail.
To find out if the Products are available for online ordering – contact the Customer Service.

We accept Visa, MasterCard
You can make Payment by credit card or with E-wallet: Apple Pay e Google Pay
The billing address must match the address registered with the payment method you want to use.

The online payment service on the Website is provided by the payment system “WayforPay”, which provides guaranteed payment security in accordance with international standards and Rules of international payment systems Visa, MasterCard.
“WayforPay” has PCI DSS Level 1 and PSD2 certification. The system uses Smart 3D Secure, Visa Secure and Mastercard SecureCode technologies, complies with GDPR and supports the HTTPS protocol, has its own multi-level anti-fraud system for monitoring and protecting transactions against fraud.
Credit card data entry and authorization of payments for the Order are carried out on a separate secure page of the payment platform. The “Seller” does not directly process credit/debit card data or other financial information of the Customer.
The payment system protects credit/debit card data by encrypting confidential information to ensure that such information is transmitted securely between the Customer and the Website, on the one hand, and between this Website and the payment processor, on the other hand.

If you receive a notification advising that the payment method has been declined, please check that:
• the details of the card or payment information have been entered correctly;
• the security code is correct;
• you did not exceed limits for online payments;
• the credit card has not expired.
In the event that all of the above information is correct, contact your bank or the payment service provider.
Or contact our Online Store manager by phone WhatsApp/Telegram +36 305 62 57 06
Our managers are always happy to help you!

The full amount due will be charged on the selected method of payment at the time you place your Order in case of Online Payment,
If you choose Pre-order, option you will be able to pay your order in your Personal Account area after all details of your order are set and you receive an Order Confirmation e-mail.
We will not ship Products until your payment is authorized.

According to the local legislation, you will be kindly requested to pay the Customs Duties once your shipment arrives at the customs.
We are happy to inform you that Total cost of Products in your Order (Subtotal) will be reduced by the amount of VAT tax, which you will have to pay to the currier upon the receipt of your Order.

Payment will be made in the currency shown at the checkout in our Online Store.

We only ship your order once all the payment and delivery details have been approved.
We usually conduct shipping within two business days after Order Confirmation if we have receive your Payment.
Delivery times begin on the shipment date and vary depending on the selected shipping service and country of delivery.
After shipping of your Order, you will receive Order Completed e-mail with estimated delivery dates, shipping information and a link to track your delivery.
Please note, any delivery date or time specified by us is a best estimate only. “The Seller” shall not be held responsible for any loss or damage suffered by you resulting from any delays in delivery.

Within the E.U. your order should arrive within three to five business days.
Within the U.S. your order should arrive within fifteen to twenty business days.

All charges for delivery depend on the region of delivery will appear automatically directly on your checkout page after you have selected your shipping address.

Europe:
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Poland
Portugal
Monaco
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
Netherlands
United Kingdom
North America:
United States

Unfortunately not, so please make sure you provide a suitable delivery address.

We usually conduct shipping within two business days after Order Confirmation if we have receive your Payment. Orders placed on weekends or after 12.00AM EST on weekdays will be shipped on the next business day.

Once your order has been shipped, we will send you e-mail confirming the shipping details, with a tracking number. You can always view and track the status of your shipment by entering the tracking number provided in your Order Completed e-mail directly into the tracking number field on the website of the courier.

Yes. Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery

Please refer to our Terms and Conditions for Online Sale and/or Terms and Conditions of Returns & Exchange in the “Customers” section.
The above policy applies only to products purchased on our Website (www.kora-knitwear.com). We cannot accept returns or exchanges for Products purchased on other websites, or Products from countries where we do not ship merchandise directly. You can read our complete return and exchange policy in our Terms and Conditions for Online Sale.
Products are subject to exchange only if the size or color you need is available. In case of exchange, the delivery of the new Products is carried out after the “Seller” receives the previous goods.
You may return or exchange (for color or size) any item you have purchased through the KORA Website within fourteen (14) days after the Products are received by first notifying the Online Store manager and/or filling out the “Online Return Form” in your Personal Account.
The return/exchange of Orders is carried out by the “Seller” based on the Customer’s application.
The “Seller” may refuse to accept any further Orders from the Customer after multiple returns of previous purchases by the same Customer.

After receiving your order, please contact us to arrange a return/exchange.
The original purchaser can arrange an exchange or return of any item bought through our Website, if the Product did not suit you for any reason, in three simple steps, which are described in the applicable Terms and Conditions for Online Sale and summarized as follows:
1. Login to your Personal Account at www.kora-knitwear.com and fill in “Online return form”.
2. Place all items for return or exchange in the box. Each item must be in original, new and unused condition, with all its original tags and labels still attached.
3. Send your return/exchange items to the address:
Address
Szalag utca 30, A7,
Budapest, 1011
Hungary
Mykhaylova Kateryna
E-mail: mykhaylova.kateryna@gmail.com
Phone: +36308857252

Courier services for the return & exchange of Products purchased in the Online Store are paid at the expense of the Customer, in accordance with courier tariffs, excluding cases of return arising through our fault (defects, incorrect size/ model etc.)

Yes, you can use a different courier from the one indicated by the Seller. In this case, the Customer assumes full responsibility for any damage or loss of the Products during the return shipment.

A purchase may be returned within 14 days of receiving your Order. For more information see the Terms and Conditions of Returns & Exchange.

The person who placed the Order can return a Product received as a gift within 14 days of receiving the Order. For more information Terms and Conditions of Returns & Exchange in the “Customers” section.
For questions regarding our process, please contact our Customer Service team:
• e-mail knitwear@kora.ua,
• phone/ Viber/WhatsApp/Telegram +36 305 62 57 06,
• official Instagram account (kora.knitwear),
• official Facebook account (KORA_international).

Customer Service hours: between 10:00 and 18:00 CET from Monday to Friday by Ukrainian time, excluding holidays.

Once we receive your returned Product, we will examine it within 1-2 days and, if the Products are returned in compliance with all requirements, we will accept the request for return and we will proceed to issue the refund for the total amount paid to the credit card or bank account used for the original purchase within 5 days. The time required for the refund will depend on the payment method used when ordering. Generally, the procedure is completed within 14 days from receipt of the returned item. Possible delays in the refund appearing in your account may depend on the payment method used.

All Prices for Products on our Website are already inclusive of VAT by default.
If your Order is delivered outside of Ukraine, it may be subject to custom duties and local VAT tax. At the checkout, Total cost of Products in your Order (Subtotal) will be reduced by the amount of VAT tax, which you will have to pay to the currier upon the receipt of your Order.
You can review the amounts of duties and VAT taxes in your country by the following link.
There may be also customs duties to pay directly to the courier at the time of delivery.